FAQ – Prime Hydration

All PRIME purchases are final sale.

We do not accept returns from any retail locations that carry our products.
All discounted/promotions or limited-edition items are final sale.

We don’t offer returns or refunds on our products, as they are consumable goods. We are unable to resell or reuse returns, due to the safety risk.

We will restock products in the U.S. on May 12 at 9AM PT. Products for U.S. based customers will be available on drinkprime.com until supplies last. Any fraudulent orders, orders placed to ship outside of the U.S., orders placed for other customers, orders using different identities or information other than their own, multiple orders placed by the same customer, or wrongfully placed orders will not processed and will be cancelled.

Make sure you follow us on social media: Instagram: @DrinkPrime, Twitter: @PrimeHydrate, Facebook: Facebook.com/Prime-Hydration. We also recommend you sign up for our email and text alerts to be the first to know about new products and promotions. You can sign up on our website, in our "Newsletter" section at the bottom right corner of our homepage.

Please select the currency in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in the checkout process, you will see local payment methods and calculations for any appropriate shipping and taxes. All taxes are included in the final pricing.

Orders are limited to 2 cases per flavor, per customer. You will not be able to revisit the site and place multiple orders for yourself or anyone else. Anyone caught violating any of our policies, placing fraudulent orders, or multiple orders, will have all orders cancelled and none of your orders will be processed or fulfilled.

We currently ship to the U.S. and the U.K. pending product availability. The full list of locations are found below:

U.S. Locations:
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Washington DC, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

U.K. Locations:
England, Wales, Scotland, Northern Ireland

Please be sure to check back for updates as we continue to work on expanding our markets. Sign up for our email and text alerts as well as follow us on social media to be the first to know about any news surrounding Prime.

Only U.S. based customers will be able to order and ship products through drinkprime.com to U.S. based shipping addresses. For U.K. based customers, you will only be able to place an order on drinkprime.uk and ship products to U.K. based shipping addresses. Any fraudulent orders, orders placed to ship outside of these territories, orders placed for other customers, orders using different identities or information other than their own, multiple orders placed by the same customer, or wrongfully placed orders will not processed and will be cancelled.

Shipping will be available to U.K. residents starting May 11. Product will be available on drinkprime.uk until supplies last. Any fraudulent orders, orders placed to ship outside of the U.K., orders placed for other customers, orders using different identities or information other than their own, multiple orders placed by the same customer, or wrongfully placed orders will not processed and will be cancelled.

Please select the currency in the top right corner on our homepage and select accordingly based on where you are located. This will change the currency on the website. Once you are on the checkout page, you will see local payment methods and calculations for any appropriate shipping and taxes. All taxes are included in the final pricing for U.S. orders.

If the shipping carrier is unable to deliver your order, your package will be taken back to the carrier's location and available for pickup. We recommend reaching out to the shipping carrier directly to reschedule the delivery date.

If your package is marked as “Returned to Sender”, please contact us at contact@drinkprime.com.

Once an order has shipped, we can no longer update the shipping address. Please reach out to the respective carrier to adjust your shipping address, or to have your package held at a location near you.

FedEx: https://www.fedex.com/en-us/shipping/hold-at-location.html

USPS: https://www.usps.com/manage/package-intercept.html

International Shipments: Reach out to us at, contact@drinkprime.com

NOTE: IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, PRIME CANNOT BE RESPONSIBLE IF YOUR ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THE ORDER.

RETURNS

OUR PRODUCTS

PAYMENTS, PROMO CODES, AND GIFT CARDS

SHIPPING/TRACKING